Assignment 1--SESSION 2

1. Which departments within the company are integrated within the Order-to-Delivery process ?

Sales department and warehouse department within the company and integrated within the order-to-delivery process. When sales department receive the one-day delivery order, they use the SAP Business one to check the detail in the item master data from inventory part to confirm whether the order can start or not. When they create the sales order, the order is sent to warehouse automatically for further action.

2. Which steps are included in the Order-to-Delivery process ?

When sales manager receive the one-day-delivery order from the customer, they will check all the customer information by using SAP Business one , then she also use this system to check the detail in the item master data from inventory part to confirm whether one-day-delivery can start or not. After this process, she creates the sale order then sending to the warehouse department automatically.

When warehouse manager receive the order, he can easily to drop down for complete detail such as item, customer ship to address. Then he can use the Pick and Pack Manager easily from SAP business one. Using this system, they no need to check in the future. Then he prints out delivery note and packing list for shipment. Until the shipment is pick up by the carrier. The software updated the order automatically and email to client to complete checking detail.


3. What factors would you consider when deciding whether ERP is suitable or not for a small business ?

There operation and business need are the factors of whether ERP is suitable or not for a small business.

In the factor of operation, if the company hasn’t the efficient system to control the process of production and inventory, they need to use the suitable system to control as well. ERP system can help them to unify the process when they receive the order. The system provides the order to delivery function which said that there are no need to worry about the missing order and inaccurate record of inventory hold in warehouse.

In the factor of business need, assume there are only one main customer in the business. In this time, they want to serve more main customer. Because of more customer crowd into, the previous system cannot be suitable for the business. They need to choose the suitable one. ERP system can provide the function to satisfy the business need. Because of the business need, ERP can help them to store the information about the new customer and provide one stop service from order to delivery. To make sure that there are no missing orders and can delivery on time.

Assignment 1--SESSION 1

Name: Ng Lai Chu
id: 10411164

Nowadays, Internet Banking System is very common in the world which
provide one-stop services for all to deal with their account and other services.

HSBC is one of the bank in the world. In their website, you can see that they provide more internet banking services to the customer which including investment, Mortgage, Insurance, Credit card etc. HSBC can through the system to know which kind of services the customer always use and want. Then provide more suitable services for them.(source from: http://www.hsbc.hk/1/2/hk/personal)

In the point of attaining customer intimacy and services

(source from:http://www.hsbc.hk/1/2/special/salespage/insurance)

In the page of insurance offer, we can see that they provide more detail information and useful tool for the customer to let them analyze which kind of insurance are suitable for them. It is a next to the skin services. Also it can attain customer intimacy and services. They may use the website backend database. Website backend database has a lot of statistics, can be based on the ip or if login, they can keep that information as well. clicking on the website, so that webpage been viewed. The times the specific webpage been clicked or viewed. Also when the clients apply for the services though internet, they may be know which kinds of services is more popular.Passing through the data, they can design the suitable one for the clients

In the point of achieving operational excellence

(source from:http://www.hsbc.hk/1/2/hk/insurance/travel?pwscmd=cmd_init)

In the page of travel insurance, when you find a suitable level of travel insurance, you can fill in the form and pay a insurance fee by credit card immediately. Then you can print out the record which you apply before. It can save time and convinence for the customer. Also it can achieve operational excellence.